TERMS AND CONDITIONS OF SALE/USE

(A) GENERAL:
(A1) These conditions apply to all sales by Radicom (the ‘Company’) to any buyer (the ‘Buyer’) unless otherwise agreed in writing by the Company Purchase orders by the Buyer shall constitute offers to buy and no contract shall exist until acceptance in writing of the Buyer'’ order by the Company. In the event of the Buyer’s conditions of purchase containing any clause at variance with these conditions, these conditions shall prevail. 

(A2) Any variation of these conditions shall be effective only if in writing igned by an authorised official of the Company and these conditions shall continue to apply except insofar as they are specifically excluded.

(B) QUOTATIONS:
(B1) Quotations expire 30 days after submission unless otherwise stated. Prices quoted are exclusive of value added tax or any other purchase tax duties, levies or charges which shall be charged at the rate ruling at the date of despatch. Prices quoted are based on delivery ex works in one consignment to one site in the United Kingdom.

(B2) If an order is received after the expiry of a quotation, the quotation may be adjusted at the time of receipt of the order. The Company reserves the right to correct clerical errors or omissions. The Company reserves the right to increase the quoted price to take account of any increase in costs arising as a result of:
(a) any alteration in or addition to be Buyer’s requirements or
(b) the Buyer’s instructions or lack of instructions or
(c) unsuitable or unprepared sites, inadequate space or access or lack of services for installing and commissioning the goods. Provided that if the Buyer requests any alteration or additions to the specification, the Company shall notify the Buyer of the new price. Within 7 days thereafter, the Buyer may withdraw his request, but shall remain liable for the Company’s cost of investigating the effect of the request.

(B3) Costs incurred in tracing sources of noise disturbance or in additional necessary research will be charged to the Buyer.

(C) DESCRIPTION:
(C1) Descriptions or illustrations of the goods in catalogues, leaflets or specifications are general descriptions only, not a representation or warranty by the Company, and shall not form part of the contract and may be altered without notice.

(D) PAYMENT:
(D1) Unless otherwise agreed in writing, terms of payment shall be pre paid prior to delivery based on the date of invoice. All invoices shall include value added tax at the rate then in force and other charges applicable.

(D2) Unless otherwise agreed, orders comprising only items from the standard product catalogue shall be invoiced for the full price based on the availability of the goods or completion of installation and commissioning (as appropriate).

(D3) Orders including non-standard items may be invoiced:
(a) for 30% of the price when the Buyer’s order is accepted
(b) for a further 30% of the price upon notification that the goods are ready for testing
(c) for the balance due, upon despatch of the goods or completion of installation and commissioning (as appropriate).

(D4) Where there is no separate maintenance agreement, all chargeable maintenance including spare parts supplied, shall be invoiced separately.

(D5) If payment is not made in full by the due date the Company shall be entitled as its discretion to charge interest at the rate of at least one and a half per cent per month from the due date until payment is received by the Company.

(D6) In the case event of non-payment on due date by the Buyer then the Company reserves the right at its absolute discretion to suspend further deliveries or cease maintenance or service. Such action shall be without prejudice to the Company’s other rights contained in these conditions.

(E) CARRIAGE:
(E1) The Company shall be entitled to use any method of packaging and transportation it may select for the despatch of goods. Packaging is returnable.

(F) GOODS IN TRANSIT:
(F1) The Company shall not be liable for damage or loss of goods in transit or for shortage on delivery unless notice in writing is given to the carrier concerned and to the Company within three days of delivery of the goods. In the case of loss of goods, notice in writing is given to the carrier concerned and to the Company within 7 days from the date of despatch. The Buyer shall take such other steps including but not limited, the giving of such shorter notice to the carrier concerned as may be necessary to preserve a claim against the carrier.

(G) DELIVERY:
(G1) Any date of delivery or period for delivery given is an estimate only and the Company shall not be liable for any delay outside of the Company’s reasonable control. All licences, certificates, relevant information and documents including specification of frequencies, which may be required for despatch of use of the goods, are the responsibility of the Buyer.

(G2) The estimated period of delivery is calculated from the date of receipt of the Company’s letter of confirmation or, if later, of all relevant information and documents including specification of frequency required from the Buyer.

(G3) Detailed forwarding instructions must be received within 7 days of the Company’s notifying the Buyer that the goods are ready for despatch or have passed the tests undertaken pursuant to clause K. If instructions are not received in due time, the goods will be stored at the Buyer’s expense and risk. Goods stored shall be deemed delivered for the purpose of clause D and clause H and invoices issued.

(G4) All transport and other associated costs shall be chargeable to the Buyer.

(H) TITLE:
(H1) The property of the Goods shall remain that of the Company’s until all invoices have been paid.

(J) WARRANTY:
(J1) The Company warrants that the goods will be free from defects in workmanship or materials under normal use and service. No liability will be accepted under this warranty unless the Buyer notifies the Company in writing of any defect within 12 months from the date of delivery or completion of installation or commissioning where such installation or commissioning is carried out by the Company. The Company will, at its option, replace or repair, free of charge, defective goods or any defective component. The Company’s obligation will not arise until the Buyer returns the defective goods at its own expense and risk to the Company’s premises. Any replacement of goods or components under this warranty shall not extend the period of the warranty.

(J2) This warranty applies only to goods manufactured by the Company. In all other cases, only the guarantee given by the supplier to the Company shall be applicable, so far as the Company can pass the benefit thereof to the Buyer.

(J3) The Company will not be liable hereunder if when the allegedly defective goods are tested or examined by the Company the alleged defects appear to have been caused by the Buyer’s misuse, neglect, or improper installation. Any cause beyond the range or intended use of the product, or by accident, fire or other hazard, or if the goods have been altered or repaired by any person without the prior written approval of the Company.

(J4) The Company’s liability under this clause shall be in lieu of and exclude any condition or warranty implied by law as to the quality or fitness for any particular purpose of the goods.

(J5) The Company will indemnify the Buyer against any personal injury manifestly resulting from the negligent acts or omissions of the Company or its agents and make good any direct damage to property to the extent caused by the negligent acts or omissions of the Company. Its sub-contractors, or agents whilst on the Buyer’s premises for the purposes of installing or commissioning the goods but not otherwise.

(J6) Save as aforesaid, the Company shall not be liable to the Buyer for damage (including loss of use profits or business contracts) or for any loss, damage or injury of any kind including consequential loss.

(K) TESTING: (K1) Ordinary testing of all goods is carried out at the Company’s manufacturing premises prior to despatch and may at the convenience of the Company, be witnessed by the Buyer where mutually agreed. For substantial orders only, the Company will accept a reasonable request from the Buyer for further tests to be carried our provided sufficient details of tests required are given and approved by the Company. If the Buyer fails to attend within 7 days of the date agreed for such tests, the Company shall carry out the tests in the Buyer’s absence and such tests shall be deemed fully valid and binding upon the Buyer.

(L) INSTALLATION AND COMMISSIONING: 
Installation and commissioning of goods will be carried out by the Company, its distributors, or agents at the Buyer’s expense unless otherwise agreed.

(M) CANCELLATION:
(M1) Order’s for items from the standard product catalogue only may be cancelled, for any reason, prior to the date of despatch subject to a cancellation fee of 10% of the contract price. PLUS the cost of materials ordered, work effected, at the date of cancellation and value added tax at the rate then in force. Except that, in the event that goods are manufactured or near completion at the time of cancellation then the full quoted price of the goods will be charged to the Buyer.

(M2) Orders for, or including non-standard products may not be cancelled.

(N) FORCE MAJEURE: (N1) The Company shall not be liable for non-performance or delay in performance or for any loss or damage to the goods due to act of God, war, riot, embargo, strike, labour dispute, commotion, fire, shortage of labour or materials, confiscation, delays in delivery or services of sub-contractors or sub-suppliers, prohibition of import or any other unforeseen event (whether or not similar in nature to those specified) outside of the Company’s reasonable control.

(P) ASSIGNMENT: 
(P1)The Buyer may not assign all or any of its rights, title or interest under these conditions or transfer any of its obligations without the Company’s prior written consent and any assignment or transfer made by the Buyer without such consent shall be void and of no effect.

(Q) DEFAULT: 
(Q1) If the Buyer shall make default in or commit a breach of these conditions or of any of its obligations to the Company, or if any distress or execution be levied upon the Buyer’s property or assets, or if the Buyer shall make or offer to make any arrangement or composition with its creditors or commit any act of bankruptcy, or if any petition or receiving order in bankruptcy be presented or made against it, or if the Buyer shall be a limited company and any resolution or petition to wind up such company’s business (other than for the purpose of amalgamation or re-organisation) shall be passed or presented, or if a receiver of such a company’s undertaking property or assets or any part thereof shall be appointed, the Company shall have the right forthwith to terminate any contract subsisting with the Buyer and upon written notice of such termination being given by the Company to the Buyer’s last known address such subsisting contract shall be deemed to have terminated without prejudice to any claim or right which the Company may make or exercise.

(R) NOTICES: 
(R1) Any notice required or permitted to be given hereunder shall be in writing and shall be sufficiently given if delivered personally or sent by recorded delivery post or faxed to the registered office of the other party or to such other address as either party may from time to time designate to the other in writing. Such notice shall be deemed to be given as at the date it was personally delivered or the fax was sent or 48 hours after it had been deposited in the post as the case may be.

(S) ORIGIN:
No Guarantee is given as to origin of Goods.

(T) INTELLECTUAL PROPERTY RIGHTS:
(T1) Patents, trademarks, trade names, copyrights and designs in relation to the Goods or any of them and any literature supplied by the Company in connection therewith shall remain the property of the Company and the Buyer shall not claim any right or property therein.

(T2) In the event that a claim is made against the Buyer by a third party alleging that the Buyer’s use of Goods infringes third party’s patent(s), then the Company shall assist Buyer in the defence of such claim by furnishing technical consultation and the services of qualified engineers in reasonable amounts at the Company’s own expense.

(T3) The foregoing states the entire liability of the Company for infringements of third party’s patent(s).

(U) GENERAL:
(U1) These conditions constitute the entire agreement between the parties and supersede all prior agreements and understandings between them.

(U2) A waiver of any breach or provision must be in writing to be effective and a waiver of any breach of any provision shall not constitute a waiver of any subsequent breach of the same or any other provision.

(U3) The buyer shall not be entitled to withhold payment of any amount payable by reason of any disputed claim nor to set off against any amount payable under a contract subject to these conditions, any amount which is not then due and payable by the Company or for which the Company disputes liability.

(U4) A contract subject to these conditions shall be governed by the Law of England and subject to the jurisdiction of the English Courts.

(U5) The provisions of these conditions are severable and if any one or more such provisions are judicially determined to be unenforceable in whole or in part, the remaining provisions shall nevertheless be binding on and enforceable by the parties.

(U6) The Company shall not comply with any law, regulation or requirement, which would subject the Company or parties which directly or indirectly own shares in the Company to criminal or civil penalties or loss of tax benefits under applicable law. The furnishing of any quotation or acknowledgement of any order from the Buyer does not constitute the furnishing of or an agreement to furnish any information which would subject the Company or parties which directly or indirectly own shares in the Company to any of the above-mentioned penalties or loss of tax benefits.

(W) INTERFERENCE:
The Company will not accept liability for interference with or from other radio transmissions or noise disturbance due to use of the goods including but not necessarily restricted to the vehicle, unit or premises housing the goods. If requested to investigate interference or faults on land lines hired from others, the Company shall charge for the service at its current rate.

(X) LIABILITY:
Except in respect of personal injury, the total liability of the Company and any of its suppliers or sub-contractors, for any and all claims arising out of or connected with the performance or non-performance of any obligation under this Contract, shall not exceed the sum of Five Thousand UK Pounds (£5,000). In no event, whether as a result of breach of contract, warranty, alleged negligence or otherwise shall the Company have any liability for consequential, indirect or incidental damages, such as but not limited to loss of profit or revenue.

(Y) RADIO COVERAGE:
Any indication of the level and/or range of radio coverage given in this tender is made on the basis of information available to the Company at the time of tendering. Whilst every reasonable effort will be made to provide the required coverage, the Company does not guarantee a level and/or range of coverage from any fixed, radio or personal unit.

1.   Agreement

1. Please find below the terms and conditions which are offered by radicomshop.co.uk. These terms and conditions apply to the use of goods and services offered by us. By placing an order through us it is assumed that you agree to be bound by these terms. If you do not agree to these terms, please refrain from placing an order through us.

2.   Amendments

1. We reserve the right to update the terms from time to time and any changes will be notified to you via a suitable announcement on the website. It is your responsibility to check for any such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the website. If you continue to use the Website after the date on which the changes come into effect, your use of the Website indicates your agreement to be bound by the new Terms.

3.   Registration

You confirm that:

1. The personal information which you are required to provide when you register is true, accurate, current and complete in all respects.
2. You are not impersonating any other person or entity
3. You will notify us immediately of any changes to your personal information by emailing or contact our customer service representatives at:
   E-mail address: info@radicomshop.co.uk
   Telephone Number : 01628 638082 (lines open from 9am to 5pm Monday to Fridays)
4. You are over 18 and a resident in the United Kingdom.

4.   Use of the Radicomshop website

You:

1. Agree not to use the Website (or any part thereof) for any illegal purpose and agree to use it in accordance with all relevant laws;
2. Agree not to upload or transmit through the Website without limitation, any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer;
3. Will not upload or transmit through the Website any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
4. Will not use the Website in a way that may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired;
5. Will not use the Website in any manner which violates or infringes the rights of any person, firm or company or the rights thereof (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
6. Will not attempt any unauthorised access to any part or component of the Website; and,
7. Agree that in the event that You have any right, claim or action against any other User arising out of that User's use of the Website, then You will pursue such right, claim or action independently of, and without recourse to Us;
8. Agree to be fully responsible for all claims, liability, damages, losses, costs and expenses, including legal fees on a full indemnity cost basis, suffered by Us and arising out of any breach of the Conditions by You or any other liabilities arising out of Your use of the Website, or the use by any other person accessing the Website using Your Internet account and/or Your Personal Information.
    

5.   Privacy Policy
 

1. When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing and delivery address and Credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's Office and collected lawfully in accordance to the Data Protection Act 1998.We will use your personal information for the following purpose:

                                                             i.       Processing your orders

                                                             ii.      To administer this Website

                                                            iii.    For Statistical purposes to improve this Website and its service to you

                                                           iv.   If you have not objected during the registration process, to notify you of products or special offers that may be of interest to you.

                                                           v.      If you have not objected during the registration process, to disclose to other members within our group of companies and also to other relevant third parties, who may contact you about their product and services that may be of interest to you.

2. If you have not objected during the registration process, but do not want us to:

                                                            i.       Contact you regarding products or services which may be of interest to you: or

                                                            ii.   To transfer your data to group companies and third parties so that they can contact you about their product or services that may be of interest to you.

Then please write to us at info@radicomshop.co.uk and notify us accordingly.

3. Subject to your rights of objection, you agree that personal information may be disclosed to other businesses within our group of companies and to reputable third parties who will help process your order. In addition, you do not object to us, our group companies or third parties contacting you for the purposes set out above, whether this be by fax, post telephone, e-mail, SMS and you do not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.
4. You should be aware that if the police requests us or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so.
5. If you have any questions about security at Radicomshop.co.uk please contact us on info@radicomshop.co.uk
6. We will take all reasonable precautions to keep the details of your order and payment secure. We cannot be held liable for any losses caused as a result of unauthorised access to information provided when accessing or ordering from the website.

6.      Third Party Links

1. As a convenience to our customers, the Website may include links to other websites or materials beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse these. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites or for any damage, loss or offence caused or alleged to be caused in connections with, the use of or dependence on any such advertising, content, products, materials or services available on such external websites or resources.

7.      Purchase Of Goods ( Order)

1. All orders are subject to acceptance and availability. If the goods or services you have ordered are unavailable at the time of order, you will have the option to either wait until the item is in stock or you may cancel your order.

2. Any orders placed by you, will be treated as an offer to purchase the goods or services offered by radicomshop.co.uk, and we reserve the right to reject such offers at any time.

3. Any automated reply or acknowledgement of your order that you may receive from us does not indicate an acceptance of your order. Depending on which is the earlier, the conclusion of a contract between you, the Consumer, and radicomshop.co.uk, will take place when we dispatch the goods to you or commence the services.

4. The receipt of the automatic acknowledgement creates no formal contractual relationship.

5. Orders for any product can be placed via our secure Online Server or by telephoning our Online Customer Service team.

6. All prices are inclusive of VAT at the current rates and are correct at the time of entering information. However, We reserve the right to change prices without prior notice to you.

7. You permit that the user Information that you are required to provide when you make an offer to buy Goods or Services via our Website is true, accurate, current and complete in all respects to the best of your knowledge.

11.     Payments

1. You can make Payment by any major credit or debit card Visa, Discover Card, Dinner Club, Switch, Solo, MasterCard and American Express. If you do wish to pay by Personal Cheque or Postal Order please contact our Online Customer Service team. Payment will be debited and cleared from your account before the dispatch of your Goods or provision of the Service to you. You confirm that the credit/debit card that is being used is yours.

2. All credit/debit cardholders are subject to validation checks and authorisation by the Card issuer and we may share your personal information with such third parties as are necessary to enable us to do such checks. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

3. Please be advised that in some instances Radicomshop.co.uk may require customers to fax proof of identity i.e. either driving License or utility bill and a bank statement of the credit card you are paying with along with a copy of your credit card. The co-operation of our customers is appreciated, as this will help us reduce fraudulent orders.

12.   Delivery

1. The cut off time for next day delivery is 2:00 PM. The last order day for next day delivery service is Friday. Orders placed on weekends will be delivered on Tuesday.  If you require urgent next day delivery at weekends, call the sales team to quote you on a special weekend next day delivery service charge.

2. If you are not at home when we deliver a non- delivery card will be posted through your letterbox, which advises that we tried to deliver. You will then be required to call the number on the card to arrange alternative date of delivery.

3. Please note that due to security reasons we cannot deliver products to any other addresses only the address where the Credit / Debit card is registered.

4. If for whatever reasons we are unable to fulfill the agreement to supply you with your goods will offer a refund on your debit/ credit or suggest an alternative product.

5. If your goods fail to arrive within 28 days of dispatch, you will have the option of either a full refund or a replacement shipment.

6. Where an incorrect address has been given to Radicomshop.co.uk with the order we reserve the right to charge for any extra carriage costs incurred.

13.      Product Warranty

1. All products come with a 12-month manufacturer's warranty unless otherwise stated. This warranty does not affect your statutory rights, which cannot be excluded or restricted at law.

14.      Cancellations and Returns

1. If you wish to cancel an order prior to receipt of the goods, you must do so by informing us in writing within 48hrs of placing the order. You can do so by emailing us at: cancelorders@radicomshop.co.uk

2. In the event that the goods are in transit when the cancellation is requested, you must not accept the delivery of the goods. Request for cancellation must still be in writing.

3. If you have received the goods, you must return all items for cancellations within seven days of receipt. Please call and request a RMA number for the return.

4. If you are requesting a cancellation of an order that included free accessories and gifts, these must also be returned. If they are not returned, Radicomshop.co.uk reserves the right to charge the RRP (Recommended Retail Price) applicable at the time of purchase for the items, prior to cancellation. If Radicomshop.co.uk is not successful in retrieving the costs, the cancellation will not be processed.

5. It is the customer's responsibility for the safe returns of all goods. All items must be returned as they were received with the original packaging and full contents included, along with documentation and proof of purchase. Items returned in a less than pristine condition or damaged or missing packaging will incur charges to cover the cost of the items. Radicomshop.co.uk will pursue these charges. You, the consumer, are responsible for all dispatch costs for returning items, unless the handset is faulty.

6. If an item is not in the same condition as when supplied, Radicomshop.co.uk reserves the right to refuse cancellation, or apply an additional charge to compensate.

7. If Radicomshop.co.uk has refused cancellation, return of the item to the consumer will be at their own cost.

8. All items returned must be sent with the original receipt issued by Radicomshop.co.uk 

9. If a refund is due please allow 28 days from cancellation for funds to be credited. Funds will be credited to the credit/debit card used at the time that the order was placed.

10. £35.00 handling is applicable to all cancellations. Any cost of returning an item will not be considered as part of the handling charge.

15.     Faulty or Damaged Goods

1. If your goods arrive faulty or damaged, or a fault occurs in the first 7 days after Delivery, we will either provide a full refund or dispatch new goods as soon as possible after the faulty goods have been returned.

2. When Returning Goods please fill in the Returns Form which can be found within our Customer Care Policy at the bottom of our website. Please print the form and send it with the goods and with the original receipt.

3. Faulty equipment will be exchanged during the first 7 days. All products are covered for the remainder of the initial 12-month period by the manufacture's warranty.

4. If the goods are not faulty you have 7 working days from the day after the goods arrive to cancel the order and return the goods for a refund and contact our online Customer Service team regarding the refund. A refund will be provided within 30 days. (See conditions for cancellations and returns above.)

5. Where a refund is required for non-faulty items we reserve the right to charge the initial cost of the delivery.

6. Refunds cannot be given if we judge that the product has been willfully damaged, neglected, overloaded, modified, adapted or repaired.

7. If any goods returned are not faulty then a restocking fee of 25% will apply.

16.      Vat

1. All prices listed on the site Excludes VAT unless stated otherwise.

2. For all customers in the UK and other European Union countries - VAT is charged at 15%. Documentation is enclosed with the goods to confirm that VAT has been charged.

3. For all countries outside of the EU, for example USA, Switzerland - no VAT is charged.

17.      Pricing

1. We reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order. Whilst we endeavor to ensure the prices on our website are as accurate as possible,

2. If an order is placed for an item with an incorrect price, and the incorrect price is less than the cost price of the item, we reserve the right to offer to process the order at cost price or the opportunity for the customer to cancel the order.

3. Prices on orders for out-of-stock or pre-release items are valid for one week after the order is placed. If the price changes when stock becomes available customers will be informed of the change before payment is processed, and will be offered the opportunity to cancel the order.

4. All prices shown on our website are offers only and are only confirmed at point of shipping.

18.      Eligibility Of  Purchase

1. To be eligible to purchase goods on this Website and lawfully enter into and form contracts under English Law you must:
2. Be 18 years of age or over
3. Register your real name, address, phone number, email address and any other details requested.
4. Holds a valid debit / credit card issued by a bank acceptable to us.
5. By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (including updated information) to obtain information from third parties including but not limited to, your debit or credit card numbers or credit reports to verify or to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
    

19.   Business Customers
 

1. If you are a business or if the goods are used completely or in part for business purposes, we shall not be liable to you for any business loss including loss of profits, (Whether direct or indirect) data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other Liability shall be limited to the price paid for the goods.
    

20.   General
 

1. We reserve the right to decline any order for any reason.
2. The laws of England govern all the above terms and conditions only the courts of England will decide any disputes.
    

21.   Feedback and Complaints

1. At Radicomshop.co.uk we welcome comments and questions regarding our goods and services. If you wish to contact us please send an email to the following address comments@radicomshop.co.uk or write to us at:
   
   Radicomshop.co.uk
   Customer Service
   13 The Binghams
   Maidenhead
   SL6 2ES
   
   We endeavor to respond to all communications within 3 working days and will provide you with a likely timescale for resolving the dispute. We will keep you informed about the progress of your complaint.
   
   The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.